Terms and Conditions

Local Pick Up

· Collection is available Monday – Friday 10am -6pm for any customers willing to drive to our site at Knowsley, Liverpool. L33 7SY. There are no shipping charges for collection or pick up in person. 

· You will receive an email or call to inform you when your products will be available to collect.

Mainland England, Wales and Scotland

· Delivery charges are dependent on the package, weight of the order and are a flat rate. 

· Typically, products are shipped within 7-10 days from the order date. 

· Any orders after 5pm Monday - Friday will be processed the next working day. 

· Orders Saturday or Sunday will be processed on the following Monday.

· Due to COVID-19 restrictions, shipping times can sometimes be affected but we still aim to ship within 7-10 days from order date.

Outside Mainland UK

· Any other areas outside of this will be subject to a delivery cost review that will be actioned on a case-by-case basis. 

Returns

· Products can be returned within 14 days of delivery for a full refund unless customised and manufactured. 

· After 14 days, the case for a return will be assessed on a case-by-case basis. 

· Any damaged products need to be photographed and emailed to bespoke@abbeygroup.co.uk for review. If it is clear the products do not fit the description of the goods purchased, then replacement products will be sent out at no additional fee. 

· In the event of lost or missing goods by the courier company, we will investigate with them to try and find a resolution in the next 10 days. If this is not fixed in that period of time, we will send a replacement order to you and chase the courier company for the original order to be returned to us. 

Privacy policy

This privacy policy applies between you, the User of this Website and Abbey Bespoke Designs, the owner and provider of this Website. Abbey Bespoke Designs takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://abbeybespokedesigns.co.uk/terms-and-conditions.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data

Collectively all information that you submit to Abbey Bespoke Designs via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

A small text file placed on your computer by this Website   when you visit certain parts of the Website and/or when you use certain  features of the Website. Details of the cookies used by this Website are set   out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and   secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

The General Data Protection Regulation (EU) 2016/679;

Abbey Bespoke Designs,  
we  or us

Abbey Bespoke Designs, a company incorporated   in England and Wales with registered number whose registered   office is at Abbey Bespoke Designs 4, Kirkby Bank Rd, Knowsley Industrial   Estate. Liverpool. L33 7SY

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive)   Regulations 2003 as amended by the Privacy and Electronic Communications (EC   Directive) (Amendment) Regulations 2011;

User or you

Any third party that accesses the Website and is not either (i) employed by Abbey Bespoke Designs and acting in the course of their employment or (ii) engaged as a consultant or otherwise   providing services to Abbey Bespoke Designs and accessing the   Website in connection with the provision of such services; and

Website

the website that you are currently using, www.abbeybespokedesigns.co.uk,   and any sub-domains of this site unless expressly excluded by their own terms   and conditions.

1. In this privacy policy, unless the context requires a different interpretation:
   1. the singular includes the plural and vice versa;
   2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
   3. a reference to a person includes firms, companies, government entities,       trusts and partnerships;
   4. "including"  is understood to mean "including without limitation";
   5. reference to any statutory provision includes any modification or amendment of it;
   6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

1. This privacy policy applies only to the actions of Abbey Bespoke designs and      Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
2. For  purposes of the applicable Data Protection Laws, Abbey Bespoke      Designs is the "data controller". This means that Abbey Bespoke Designs determines the purposes for which, and the manner in which, your Data is processed.

Data collected

1. We may collect the following Data, which includes personal Data, from you:
   1. name;
   2. date of birth;
   3. gender;
   4. contact Information such as email addresses and telephone numbers;
   5. demographic information such as postcode, preferences and interests;

in each case, in accordance with this privacy policy.

How we collect Data

1. We collect Data in the following ways:
   1. data is given to us by you  ; and
   2. data is collected automatically.

Data that is given to us by you

1. Abbey Bespoke Designs will collect your Data in a number of ways, for      example:
   1. when you contact us through the Website, by telephone, post, e-mail or through       any other means;
   2. when you register with us and set up an account to receive our       products/services;
   3. when you make payments to us, through this Website or otherwise;
   4. when you elect to receive marketing communications from us;
   5. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

1. To the extent that you access the Website, we will collect your Data      automatically, for example:
   1. we automatically collect some information about your visit to the Website.       This information helps us to make improvements to Website content and       navigation, and includes your IP address, the date, times and frequency       with which you access the Website and the way you use and interact with       its content.
   2. we will collect your Data automatically via cookies, in line with the cookie       settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
   1. internal record keeping;
   2. improvement of our products / services;
   3. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have      the right to object in certain circumstances (see the section headed "Your rights" below).
2. For the delivery of direct marketing to you via e-mail, we'll need your      consent, whether via an opt-in or soft-opt-in:
   1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
   2. for other types of e-marketing, we are required to obtain your explicit       consent; that is, you need to take positive and affirmative action when       consenting by, for example, checking a tick box that we'll provide.
   3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
3. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

1. We may share your Data with the following groups of people for the following reasons:
   1. our employees, agents and/or professional advisors - to assist in staff       training and customer protection; 

in each case, in accordance with this privacy policy.

Keeping Data secure

1. We will use technical and organisational measures to safeguard your Data, for example:
   1. access to your account is controlled by a password and a user name that is unique to you.
   2. we store your Data on secure servers.
2. We are certified to PCI DSS. This family of standards helps us manage your      Data and keep it secure.
3. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: bespoke@abbeygroup.co.uk.
4. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit      www.getsafeonline.org. Get Safe Online is supported by HM Government and      leading businesses.

Data retention

1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the      purposes outlined in this privacy policy or until you request that the Data be deleted.
2. Even if we delete your Data, it may persist on backup or archival media for      legal, tax or regulatory purposes.

Your rights

1. You have the following rights in relation to your Data:
   1. Right to access- the right to request (i) copies of the information we hold       about you at any time, or (ii) that we modify, update or delete such       information. If we provide you with access to the information we hold       about you, we will not charge you for this, unless your request is       "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
   2. Right to correct- the right to have your Data rectified if it is inaccurate       or incomplete.
   3. Right to erase- the right to request that we delete or remove your Data       from our systems.
   4. Right to restrict our use of your Data- the right to "block" us from using your Data or limit the way in which we can use it.
   5. Right to data portability- the right to request that we move, copy or       transfer your Data.
   6. Right to object- the right to object to our use of your Data including       where we use it for our legitimate interests.
2. To make enquiries, exercise any of your rights set out above, or withdraw      your consent to the processing of your Data (where consent is our legal      basis for processing your Data), please contact us via this e-mail      address: bespoke@abbeygroup.co.uk.
3. If you are not satisfied with the way a complaint you make in relation to      your Data is handled by us, you may be able to refer your complaint to the      relevant data protection authority. For the UK, this is the Information      Commissioner's Office (ICO). The ICO's contact details can be found on      their website at https://ico.org.uk/.
4. It is important that the Data we hold about you is accurate and current.      Please keep us informed if your Data changes during the period for which      we hold it.

Links to other websites

1. This Website may, from time to time, provide links to other websites. We have      no control over such websites and are not responsible for the content of      these websites. This privacy policy does not extend to your use of such      websites. You are advised to read the privacy policy or statement of other      websites prior to using them.

Changes of business ownership and control

1. Abbey Bespoke Designs may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or      part of Abbey Bespoke Designs. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
2. We may also disclose Data to a prospective purchaser of our business or any      part of it.
3. In  the above instances, we will take steps with the aim of ensuring your      privacy is protected.

Cookies

1. This  Website may place and access certain Cookies on your computer. Abbey      Bespoke Designs uses Cookies to improve your experience of using the      Website and to improve our range of products. Abbey Bespoke Designs has      carefully chosen these Cookies and has taken steps to ensure that your      privacy is protected and respected at all times.
2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Abbey Bespoke Designs to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
4. This Website may place the following Cookies:

Type of Cookie

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of   our website. They include, for example, cookies that enable you to log into   secure areas of our website, use a shopping cart or make use of e-billing   services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

1. You can find a list of Cookies that we use in the Cookies Schedule.
2. You can choose to enable or disable Cookies in your internet browser. By      default, most internet browsers accept Cookies but this can be changed.      For further details, please consult the help menu in your internet browser.
3. You can choose to delete Cookies at any time; however you may lose any      information that enables you to access the Website more quickly and      efficiently including, but not limited to, personalisation settings.
4. It is recommended that you ensure that your internet browser is up-to-date      and that you consult the help and guidance provided by the developer of      your internet browser if you are unsure about adjusting your privacy      settings.
5. For more information generally on cookies, including how to disable them,      please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

1. You may not transfer any of your rights under this privacy policy to any other      person. We may transfer our rights under this privacy policy where we      reasonably believe your rights will not be affected.
2. If any court or competent authority finds that any provision of this privacy      policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or      remedy.
4. This Agreement will be governed by and interpreted according to the law      of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

1. Abbey Bespoke Designs reserves the right to change this privacy policy as      we may deem necessary from time to time or as may be required by law. Any      changes will be immediately posted on the Website and you are deemed to      have accepted the terms of the privacy policy on your first use of the      Website following the alterations.  
   
   You may contact Abbey Bespoke Designs by email at bespoke@abbeygroup.co.uk.

Attribution

1. This      privacy policy was created using a document from Rocket Lawyer.

20 November 2019 

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description of Cookie

Purpose

Session Cookie

We use this session cookie to remember you and maintain   your session whilst you are using our website

Analytical/performance

We use the following analytical/performance cookies:

Description of Cookie

Purpose

Google

We use this cookie to help us analyse how users use the website